REFUNDS AND RETURNS
HOW DO I RECEIVE MY REFUND?
- In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items.
- Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center.
WHAT IF MY ORDER IS DAMAGED OR DEFECTIVE?
In the unfortunate case that one of our products arrives damaged or defective, we offer full refunds. We ask that you provide a photo of the product to our customer service department so that we may work to process your refund request. Please contact us by clicking ”Contact us” in your order account with submitting the ticket, we will reply to you within 24 hours.